We want you to be completely satisfied with your purchase of our premium Canadian activewear. We stand behind the quality and craftsmanship of our products. However, we understand that sometimes a product may not meet your expectations. This policy outlines the terms and conditions for returning items and receiving a refund.

Eligibility Criteria
To be eligible for a return and refund, the item must be in its original, unworn, unwashed, and undamaged condition. All original tags must be securely attached to the garment. The item must be returned in its original packaging, including any poly bags or boxes, and must not carry any odors, stains, or signs of use. Returns must be initiated within 30 calendar days from the date you received the shipment. We reserve the right to refuse a return or refund if the product does not meet these conditions, in which case it will be shipped back to you at your expense.

Non-Returnable Items
For health and safety reasons, certain items are final sale and cannot be returned. This includes any items marked as “Final Sale,” “Clearance,” or with a discounted price due to being a last-season item. Additionally, accessories and any product where the hygiene seal has been broken or removed are considered final sale.

Return Process
To initiate a return, please visit the dedicated returns portal on our website. You will be required to provide your order number and the reason for the return. Upon approval, you will receive a detailed Return Merchandise Authorization (RMA) form and instructions on where to ship your package. This RMA number must be clearly written on the outside of the return shipping box. We strongly recommend using a trackable and insured shipping service for all returns, as we cannot be held responsible for items lost or damaged in transit back to us. Return shipping costs are the responsibility of the customer and are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped).

Inspection and Refund Procedure
Once your return is received and inspected at our warehouse, we will send you an email to notify you of the status of your refund. This inspection process typically takes 3-5 business days from the day we receive your return. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please be aware that the time it takes for the refund to be posted to your bank or credit card account can vary depending on the financial institution’s processing times. This typically takes 5-10 business days after we have processed the refund. You will receive a refund for the cost of the product(s) only; original shipping fees are non-refundable.

Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, the most efficient process is to return the original item for a refund following the standard procedure. Once the return is processed and approved, you can place a new order for the desired item on our website.

Damaged or Defective Items
We conduct rigorous quality checks on all our products before they are shipped. However, if you receive a damaged or defective item, please contact us immediately. We will require photographic evidence of the damage or defect. In such cases, we will gladly cover the cost of return shipping and will expedite a full refund or arrange for a replacement item to be sent to you at our earliest convenience, subject to stock availability.